GSOC Operator (Crisis Management & Travel Security)

Posted: Sep 16, 2020 Closes: Oct 16, 2020
Bellevue, Washington Competitive with Great Benefits
Permanent & Full-time G4S/TP/L4016102/197740

Hiring Now!


The world's leading private security organization, G4S, has an immediate job opportunity for a GSOC OperatorThe GSOC Operator is a primary component to the company’s Crisis Management & Travel Security team, as well as the company’s “Duty of Care Program” (the legal, moral, and ethical responsibility of an organization to provide for the safety and security of its employees while conducting business on behalf of the organization). Operators will be expected to monitor the security situation around the globe and respond to global incidents, with a holistic approach to threat response, mitigation, and recovery.

As a GSOC Operator you are responsible to identify, evaluate, and prioritize through coordinated resources to monitor, minimize, and control the probability or impact of unfortunate events.  This position will actively monitor and effectively respond to all incoming requests for assistance, and monitor and assess potential risks, dangers, and incidents that may disrupt employee’s well-being, safety, and business continuity. Operators must be able to communicate risk notifications and alerts with clarity and professionalism to the appropriate parties as required per the standard operating procedures.

All functions, duties or tasks are to be carried out in an honest, ethical, and professional manner, and to be performed in conformance with applicable company policies and procedures.  In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development

As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance

In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it

G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.

Specific Duties and Essential Functions

  • Actively monitor all tools and resources provided to identify and assess possible incidents; maintain proficiency with tracking and communications platforms
  • Alert generation; general event/situational awareness and reporting, dissemination, and file retention; traveler itineraries; input of crisis data in database; provide travel assistance provider information
  • Proficiently research possible incidents, either discovered from resources provided, or provided by 3rd party partners
  • Constantly communicate to support travelers, employees, and offices during emergency situations
  • Gather and record contact information
  • Successfully meet all KPI and metrics expectations
  • Follow Standard Operating Procedures for the Crisis Management & Travel Security GSOC
  • Maintain the highest level of professionalism in all activities

Education, Licenses and Certifications Required

  • High school diploma or equivalent
  • Must possess, or have the ability to obtain, any state licensing

Type and Length of Specific Experience Required

  • Must possess a minimum of six (6) months of experience in a modern 911 Call Center, Central Station Alarm Monitoring and Dispatch operation, Technical Security Control Room, or similar environment
  • Must possess work experience with each of the following:
    • A GSOC and corporate security environment
    • Handling crisis incidents in multinational company environment
    • External intelligence providers/networks or comparable organizations
    • Existing network in the industry
    • Demonstrated analytical and critical thinking skills
    • Ability to prioritize workload based on urgency
    • Demonstrated high level of competency with advanced computer systems (e.g., hardware, software, and networks)
    • Ability to communicate effectively with IT and Security Systems professionals
    • Demonstrated ability to operate radio, telephone equipment and/or console monitors

Ability to adapt to a dynamic environment and working under extreme pressure

Skills Required

  • Proficient computer skills including Microsoft Office
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the state, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Must possess flexibility in work schedules and availability for all shifts
  • Must not use illegal drugs. Must be able to pass a drug test with negative results (except when undergoing documented medical treatment).
  • Must submit to an extensive background check, including criminal history, personal references, employment and education verifications, and Department of Motor Vehicle and credit checks if applicable
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment:  Office; minimal to no exposure to extreme temperatures is expected.

Major activity:  Working on PC while sitting. Telephone use

Physical efforts to carry out job duties:  Limited, to include some standing, bending, limited stretching and reaching.

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:


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