Communication Specialist

Posted: Aug 31, 2020 Closes: Sep 30, 2020
Richmond, Virginia $22.00
Permanent & Full-time G4S/TP/L3742188/196879

Hiring Now!


The world's leading private security organization, G4S, has an immediate job opportunity for a Communications Specialist. As a Communications Specialist, you will dispatch, coordinate, and support security personnel in responding to and reporting Emergency (Critical) and Non-Emergency (Non-Critical) events. You are required to detect unfavorable situations, dispatch security officers, and make proper, time sensitive notifications to the appropriate levels of management. You shall also be a member of the Security Control Center (SCC) team, responsible for monitoring multiple security systems to aid in the safety and security of persons and properties. The functions of the technology based SCC include crisis management, security, customer service, and some elements of public speaking.

G4S is a security provider for the United States government, fortune 500 companies, nuclear power plants, oil and gas companies, airport, ports, banks, hospitals, factories, warehouses, commercial facilities, residential communities and much more.

As a full time employee of G4S, you will be entitled to the following benefits:

  • Major Medical, Dental and Vision
  • Paid vacation
  • 401K
  • Opportunities for additional training to aid in your professional development


As an employee you will also be able to participate in the Promote Me! Community. Promote Me! is available to interested current employees as a way to express interest in further advancement, as well as gain information and encourage professional development.

Further, as a current employee you will be eligible to participate in large group rates for the following benefits:

  • Critical Illness
  • Accident Insurance
  • Whole Life Insurance
  • Individual Short-Term Disability
  • Pre-Paid Legal Services
  • Identity Theft Services
  • Pet Insurance


In addition, G4S provides benefits that are automatically available to all full or part-time employees, whether you enroll in a G4S insurance plan or not. And with no premiums to pay!

  • RxCut Pharmacy Discount Program
  • Doctor on Demand
  • Qualsight LASIK Savings
  • Perks at Work: G4S Employee Discount Program
  • Alliant Credit Union
  • Purchasing Power
  • Active & Fit: G4S Fitness Center Membership
  • FinFit: Financial Wellness Program
  • DailyPay: Access your pay when you need it


G4S offers job security, excellent pay and benefits, and career opportunities. We offer entry level careers, management careers, sales careers and executive careers across the United States and internationally.


Specific Duties and Essential Functions

  • Reporting and notifications; providing interface during critical and non-critical emergency events from report to resolution. In addition providing constant information updates wherever applicable in an effort to ensure situations, events and incidents are resolved in an appropriate manner.
  • Access control; using CCTV to monitor exterior doors, building perimeters and sensitive building areas (data centers, executive areas, market room etc); Acknowledge forced open and held open alarms; monitor badge activities using C*Cure; Monitor and verify access; Provide momentary door unlocks and access to card-reader doors and garage gates.
  • Customer service; Ensure that all forms of communication (email, phone conversation etc) are all done in a courteous and professional manner; serving as an emergency information HUB system for our client.
  • Life safety and emergency response; Ability to guide and assist clients during emergency and non-emergency situational phone calls (trapped elevator); Respond to C*Cure alarm notifications for various event activations.
  • Supporting the Security Solutions Team (SST) during business hours with local badging and parking decal/placard requests; Providing after hours support processing Emergency DCF & Data Center Storage room access requests; Processing the HR Termination reports, Confiscated Badge-Active notifications & Immediate Termination badge disable requests.
  • Generating SEAMS Security Equipment work tickets to include documenting Security Vendor technician arrival/departure and status of work that was completed and tested.

Education, Licenses and Certifications Required

  • Ability to meet and maintain any applicable licensing or certification requirements
  • Must possess a college degree in Mass Communications, Technology, Emergency Response, Criminal Justice or related fields

Type and Length of Specific Experience Required

  • Must possess a minimum of 2 years of experience in security/customer service
  • Must possess a minimum of 2 years of documented experience as a 911 operator, operator in a control center, command center, security communications center, tactical operations center, emergency dispatch center or similar environment
  • Work history to include demonstrated knowledge of access control systems, closed circuit television systems, radio communications, telecommunications systems, and security systems technology

Skills Required

  • Must be able to demonstrate proficiency with Microsoft Office applications
  • Ability to operate radio or telephone equipment and/or console monitors
  • Ability to interact cordially and communicate with the public
  • Effective oral and written communication skills
  • Active listening skills
  • Ability to assess and evaluate situations effectively
  • Ability to identify critical issues quickly and accurately
  • Attention to detail


  • Must be at least 18 years old or the minimum age required by the State, if higher
  • Must be a U.S. citizen or a foreign citizen authorized to legally work in the United States
  • Subject to a drug screen to the extent permitted by law
  • Must be able to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior military

Physical Requirements and Environment

Environment: Office, minimum to no exposure to extreme temperatures

Major activity: Working on PC and using telephone/radio while sitting

Physical efforts to carry out job duties: Limited, to include some standing, bending, light lifting, and limited stretching and reaching.

EOE Minority/Female/Disabled/Veteran/Sexual Orientation/Gender Identity

G4S is an Equal Opportunity/Affirmative Action Employer
and an Alcohol- and Drug-Free Workplace

 G4S will consider qualified applications with criminal histories in a manner consistent with applicable federal, state, and local laws.

If you have any questions regarding Equal Employment Opportunity, Affirmative Action or Diversity and Inclusion, or have difficulty using the online system and require an alternate method to apply, please contact our Corporate Human Resources Department at (800) 506-6265.

To receive an update on your application status, please contact our local office by following this link:


Share Job